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Talk Academy. Leading American Accent Training Institute.

 

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Spoken English
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Personality Development/soft skills
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Voice and Accent
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American Accent

 

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British Accent

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Interview skills
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Call-Centre Training
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Behavioral Skills/Life Skills

 

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Process Training
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Corporate Training
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Customer care/Telemarketing
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Tarot-Reading
   

 

 

 

Testimonials


My Best Compliments to an initiative for betterment of professionalism!

Mukesh D Parakh, General Manager & Company Secretary


No words to express my gratitude to you people for this wonderful initiative.

Saumen Chatterjee, Dy Chief Manager

Many congratulations for the team who have put their efforts to come up with such a brilliant result.
Deepak Maharishi-Assistant Manager

Congratulations for this wonderful piece of effort. It is indeed a great effort. My best wishes and compliments to you and your entire team.

Rupa Radhakrishnan

Get In Touch

 

talkacademy1@gmail.com

www.talkacademy.com

 

Customer Care/Telemarketing

Customer Care is a 3 days training course which will assist you in managing customers efficiently. To be an effective agent you need to know how to handle customers.

Eligibility:
10+2 or above

 

Contact Us for more Details

 

Syllabus:
Given below is the list of Topics

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Projecting a professional image, building rapport, voice presentation skills.
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Customer service essentials
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Understanding the power of the phone and how to use it to influence customers.
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Polite English
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Active listening techniques.
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Questioning and summarizing skills.
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Putting your customers at ease
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Handling complaints and angry customers
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Managing different customer behavior
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Telephone etiquette
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Outbound / Inbound Calls
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Concepts of Empathy and sympathy in customer care

 

Saturday Sunday /Weekend classes also available.

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